How to Avoid Getting Ripped Off by a Carpet Cleaning
Company
When making an important buying decision, such as
purchasing a car or computer, most people do some form of research. Some check
with the BBB, read consumer reports, do research on the Web, etc. However, when
it comes to one of the most expensive investments in your home, your carpeting,
most consumers don’t take the time necessary to find a qualified, reputable
company.
When choosing a carpet cleaning company, look for one that:
1. Is certified by the IICRC ( Institute of Inspection,
Cleaning and Restoration Certification). They are the foremost authority for
standard setting in the carpet and restoration industry. Being certified means
the technicians have gone through the schooling, and have passed exams to earn
their certification.
2. Uses the Hot water Extraction (HWE) or steam cleaning
method. This is the only method recommended by carpet manufacturers and provides
the most effective and thorough way to clean your carpet. (Rids your carpet of
dirt, pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust --
and hundreds of other chemicals you bring into your home on a daily basis.)
3. Offers a 100% Money-Back Guarantees. We have one of the
strongest guarantees in the industry: “The Most Thorough Cleaning Ever or It’s
FREE!” If any spots return, so do we at no extra charge. And if the client isn’t
happy after that, we refund every penny. Making sure that our clients are happy
is our #1 concern!
4. Values your time. Service people are notorious for being
late. Often times they show up late or not at all. We have an on-time guarantee:
if we are even a minute late, we will take $25 off the bill.
5. Enables quick drying times. One of the biggest
complaints we have heard from clients is that the last time they had their
carpet cleaned by another company it took too long to dry. Because we clean with
hot water and have a powerful vacuum, carpets that we clean dry in about 3-6
hours or less. We also offer our exclusive Turbo Drying System, which makes
carpet dry even faster.
6. Offers No Hidden Charges. Some companies have a base
price and then tack on additional charges for spotting, pre-spray, furniture
moving, trip charges, etc. Beware of Bait and Switch companies who advertise
extremely low prices such as $7.95 per room, and then charge $0.15 - $0.20 per
square foot for pre-spray. So what you thought was going to cost you under $25
for 3 rooms now costs $125. We offer many extras and always include them in our
price.
7. Stays Clean Longer. Many people say that their carpet
gets dirty so quickly after having them cleaned. We never get that complaint and
here’s why. We thoroughly flush out all soil and contaminants out of carpet from
the base of the fiber to the top, which keeps your carpet clean longer.
8. Offers Excellent Customer Service. There are hundreds of
carpet cleaning companies out there. Some good, some horrible. What truly makes
one stand apart from the rest is the customer service they provide. You will get
a wonderful experience with Allied from the moment you call us (we will answer
any questions you have, no matter how silly you think they are) until the moment
we leave your home and beyond. We go the extra mile for all of our clients. Why?
Because we want you to be a lifetime client, not a one-time customer!
This article was written by Bryan Hammond, President of
Allied Carpet Cleaning, located in Denver Colorado. Bryan has been in the carpet
cleaning industry for over 20 years and is certified by the IICRC. For more
carpet cleaning information check out his website at
http://www.alliedcarpetcleaning.com/.
